Refund Policy

1. Free trial

Every new account gets a 14-day free trial with full features. You do not need a payment card to start it, so nothing is charged when it ends. To keep trading through Pinelix after the trial, choose a plan in the portal.

Please use the trial, ideally with a demo trading account, to check that Pinelix works with your broker, strategy and setup before you pay.

2. Cancelling

• You can cancel a paid plan at any time in the portal, or by writing to support@pinelix.com.
• After you cancel, your plan stays active until the end of the period you already paid for, and then does not renew.
• Cancelling does not close positions on your trading accounts.

3. No refunds for paid periods

Because you can try everything for free first, payments for monthly and yearly plans are not refunded, in full or in part. This includes unused time, unused accounts and downgrades. It also applies when trading results, your broker, or third-party services such as TradingView or MetaTrader did not work as you hoped.

4. When we do refund

• Billing errors: if you were charged twice, or charged after you cancelled, we refund the wrong charge in full.
• Our long outage: if Pinelix itself was unavailable for more than 72 hours in a row in a paid period, we credit or refund that time on request.
• Where the law requires it: nothing in this policy limits rights you have under consumer protection law.

To ask for one of these refunds, write to support@pinelix.com within 30 days of the charge. Include your account email and the date of the charge. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or the payment provider.

5. Chargebacks

If you think a charge is wrong, please contact us first so we can fix it quickly. Opening a chargeback without contacting us may pause your account while the bank reviews it.

6. Contact

Pinelix, India · support@pinelix.com