Terms of Service

1. Who we are

Pinelix ("Pinelix", "we", "us") is operated from India. You can reach us at support@pinelix.com. These Terms are an agreement between you and us. By creating an account or using Pinelix you accept them. If you use Pinelix for a company, you accept them for that company and confirm you may do so.

2. The service

Pinelix consists of:

• the web portal at app.pinelix.com;
• webhook addresses that receive alerts you send, for example from TradingView;
• the Pinelix Connector, an Expert Advisor (EA) and installer for MetaTrader 5 that runs on your computer or server.

When an alert arrives, Pinelix applies the settings you chose and passes an instruction to the EA, which places, changes or closes orders on your trading account. Pinelix does not connect to your broker by itself, does not know your trading password, and never holds or moves your funds.

Pinelix is not a broker, a portfolio manager, an investment adviser or a research analyst. It is not registered with SEBI or any other financial regulator, and nothing in the service is a recommendation to buy or sell anything.

3. Your account

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate details and keep your email address up to date: we send security and trading alerts there.
• Keep your password, your Customer ID and your webhook addresses secret. Anyone who has a room's webhook address can send trades to the accounts in that room. You are responsible for activity that uses them until you tell us, or regenerate them in the portal.
• One person or company per account. Do not share or resell access unless we agree in writing.

4. Acceptable use

You agree not to:

• break any law or regulation that applies to you, including the rules on which products you may trade and with which brokers;
• break the terms of your broker, prop firm or TradingView, for example by automating an account where automated trading is not allowed;
• use Pinelix to manage other people's money, or to sell signals, without every licence or registration your country requires;
• attack, overload, probe or reverse-engineer the service, or get around plan limits or security;
• send content that is unlawful, harmful or not yours to send.

5. Trading risk and your responsibility

Trading foreign exchange, CFDs, futures, crypto assets and other leveraged products carries a high risk of loss, and you can lose more than you deposit. Before using Pinelix, read the Risk Disclosure, which forms part of these Terms.

You accept that:

• you alone decide what alerts to send, which accounts follow them and with what settings, and you are responsible for every resulting trade;
• orders can be delayed, missed, duplicated, rejected or filled at a different price. Causes include internet or power failures, your computer or VPS, MetaTrader, your broker, TradingView, market conditions, or our service;
• features such as loss limits, profit targets and alerts are aids, not guarantees, and may not act in time or at the price you expect;
• you should test every setup on a demo account first and check your accounts regularly;
• it is your responsibility to make sure trading through your broker is legal where you live.

Residents of India: Indian law limits which foreign exchange products residents may trade and through whom. Trading forex or CFDs on overseas platforms may be prohibited. Check the rules that apply to you before using Pinelix with any account.

6. Plans, trial and payment

• Paid plans are billed in advance, monthly or yearly, in the currency shown at checkout. Prices exclude taxes unless shown otherwise.
• New accounts get a 14-day free trial. No payment card is needed to start it. When it ends, choose a plan to keep trading through Pinelix.
• Plans renew automatically until you cancel. You can cancel at any time; your plan stays active until the end of the period you paid for.
• Payments are not refunded except as set out in the Refund Policy.
• Payments are handled by our payment provider; we do not see or store your full card details.
• We may change prices with at least 30 days' notice by email. The change applies from your next renewal.

7. Availability and changes

We work to keep Pinelix running all the time but do not promise that it will be uninterrupted or error-free. We may need maintenance windows, and we may change or remove features. If a change takes away something important in your paid plan, we will tell you in advance where we reasonably can.

8. Software and intellectual property

While your account is active, we give you a personal, non-transferable licence to use the portal and the Pinelix Connector for your own trading. Pinelix, its software, design and name remain ours. Your settings and data remain yours. You let us use them only to run the service, as described in the Privacy Policy.

9. Disclaimers and limitation of liability

To the extent the law allows, Pinelix is provided "as is" and "as available", without warranties of any kind, express or implied. This includes fitness for a particular purpose and that it will meet your trading goals.

To the extent the law allows:

• we are not liable for trading losses, lost profits, missed trades, slippage, or any indirect, incidental or consequential loss, however caused, even if we were told it was possible;
• our total liability for all claims about the service is limited to the amount you paid us in the 3 months before the claim arose.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud. You agree to indemnify us against claims by third parties that arise from your trading or from your breach of these Terms.

10. Suspension and termination

You can close your account at any time by writing to support. We may suspend or close an account that breaks these Terms, puts the service or other users at risk, or is unpaid. Where reasonable we will warn you first.

When an account closes, trades stop being sent. Positions already open on your broker account stay open until you close them. Sections that by their nature should continue (for example 5, 9 and 11) survive termination.

11. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first: most problems can be solved quickly by email. If a dispute cannot be settled within 30 days, the competent courts in India have exclusive jurisdiction. This applies unless mandatory consumer law where you live gives you the right to bring proceedings elsewhere.

We may update these Terms. We will post the new version here with a new date and, for important changes, email you at least 14 days before they apply. If you keep using Pinelix after that, you accept the new Terms.

12. Contact

Pinelix, India · support@pinelix.com